Terms & Conditions my96 — Platform Terms of Use for Malaysian Players

In these Terms & Conditions, the following words and expressions carry the meanings set out below, unless the context requires otherwise:

• "my96" refers to the online entertainment platform operated under the domain my96.xyz, including all services, games, and features available on it.
• "Member" or "User" refers to any individual who has registered and holds an active account with my96.
• "Platform" refers to the my96.xyz website and any related mobile applications.
• "Account Balance" refers to the total real cash available in a member's my96 account at any given time, excluding bonus funds that have not yet met the wagering requirements.
• "Bonus" refers to free credits, bonus cash, free spins, or any other incentive granted by my96 to members subject to specific conditions.
• "Wagering Requirement" refers to the minimum amount a member must wager before any bonus or bonus-related winnings can be withdrawn.
• "Transaction" covers all deposits, withdrawals, bets, winnings, and any movement of funds within a member's my96 account.

To be eligible to register and use the my96 platform, you must meet all of the following criteria:

• At least 18 years old on the date of registration.
• Be a legal Malaysian resident with an active Malaysian phone number.
• Not prohibited or excluded from any online gambling activity under Malaysian law or through the my96 self-exclusion programme.
• Not representing any business entity, company, or third party during play — my96 accounts are strictly for personal use.
• Holding no more than one active account with my96 at any given time.

My96 reserves the right to request age and identity verification at any time. Failure to provide satisfactory verification documents within the stipulated period may result in account suspension or closure, as well as freezing of any available balance.

During the my96 account registration process, you are required to provide accurate, truthful, and complete information. This includes your full name, active Malaysian phone number, valid email address, and date of birth. You are responsible for keeping all this information up to date should any changes occur.

Each individual is only permitted to hold one my96 account. Opening multiple accounts — whether using the same or different details — is prohibited and may result in the closure of all associated accounts and forfeiture of all balances and winnings. This includes attempts to claim the welcome bonus more than once.

• Accounts are for personal use only and may not be transferred or sold to another party.
• You must use an active Malaysian phone number registered in your own name for OTP verification.
• The email address you provide will be used for all official my96 communications, including security notices and transaction statements.
• My96 reserves the right to decline any registration application without providing a reason.

My96 accepts deposits via the following Malaysian payment methods: DuitNow, FPX (Maybank2u, CIMB Clicks), Touch 'n Go eWallet, GrabPay, Boost and ShopeePay. The minimum deposit is RM10 with the maximum depending on your chosen payment method and account VIP tier.

• All deposits must be made through a payment method registered under your my96 account name.
• Deposits made by a third party on behalf of a member are not accepted and may result in account suspension.
• Deposited funds will be credited to your account balance within under three minutes for most cases. If a delay exceeds 30 minutes, please contact customer support with proof of payment.
• My96 does not charge any processing fees for deposits. However, your e-wallet provider or bank may apply their own charges.
• Deposits cannot be reversed once fully processed.

My96 members may withdraw to a Malaysian bank account or e-wallet registered under the same name as their my96 account. The minimum withdrawal amount is RM30 per transaction. Daily and monthly withdrawal limits vary according to the member's VIP level.

• Your first withdrawal may require an identity verification (KYC) process — please have a valid copy of your MyKad ready.
• Withdrawal processing time is between one to six hours on business days. Withdrawals made on weekends or public holidays may take up to the next business day to be processed.
• Withdrawals may only be made to the same payment method used for the deposit (same-source policy).
• Bonus balances that have not met the wagering requirements cannot be withdrawn. Only real cash (not bonus funds) is eligible for withdrawal.
• My96 reserves the right to delay or decline a withdrawal if there is reasonable suspicion of fraudulent activity or a breach of terms, pending investigation.

My96 offers various bonuses and promotions to members from time to time. Each bonus is subject to specific terms and conditions stated on the relevant promotions page. The following terms are general conditions that apply to all my96 bonuses unless otherwise stated:

• Wagering Requirement: Most bonuses require a specified wagering amount (e.g. 10x to 30x the bonus value) before withdrawals are permitted. Requirements vary depending on the bonus type.
• Validity Period: Bonuses come with a validity period that must be observed. Any bonus that expires before its requirements are met will be automatically forfeited.
• One Bonus at a Time: As a general rule, only one active bonus may be used at a time unless otherwise stated in the promotional terms.
• Prohibited Conduct: Any attempt to exploit the bonus system — including opening multiple accounts, arbitrage betting to meet bonus requirements, or collusion between members — is strictly prohibited and may result in account closure and forfeiture of all balances.
• Right of Refusal: my96 reserves the right to withdraw bonus offers or modify their terms without prior notice under certain circumstances.

All games available on the my96 platform — including baccarat, poker, lottery, and slots — have their own specific rules outlined on their respective pages. The following general rules apply to all games:

• All games use independently certified random number generators (RNG) to ensure fairness and transparency in every round.
• Decisions issued by the my96 system are final and binding, and may not be disputed unless there is clear evidence of a technical failure.
• In the event of a technical disruption during gameplay, any affected bets will be refunded to the member's account balance. my96 will make its determination based on system records.
• The use of bots, automation software, or any other unauthorised means of gameplay is strictly prohibited and may result in account closure without a refund.
• For live casino games including baccarat and poker, the dealer's decision is final, subject to the table manager's review.

My96's Sports Betting section covers the Malaysia Super League, English Premier League (EPL), BWF badminton, e-sports, and a wide range of other sports. All sports bets are subject to the following terms:

• Odds displayed are accurate at the time of display but may change before a bet is confirmed. The odds that apply are those confirmed at the time the transaction is successfully placed.
• Confirmed bets cannot be cancelled or amended, except in specific circumstances such as match cancellations.
• If a match is cancelled or not concluded within the stipulated timeframe (typically 72 hours after the original start time), all wagers will be refunded to the member's account balance.
• My96 reserves the right to void or amend any wager if there is a significant error in odds setting, signs of match manipulation, or other exceptional circumstances.
• Minimum and maximum betting limits vary by sport, league, and market. These limits are displayed during the bet placement process.

The security of your my96 account is a shared responsibility between you and my96. As an account holder, you are required to:

• Use a strong password (at least 8 characters, combining uppercase letters, lowercase letters, numbers, and symbols) and change it regularly.
• Do not share your password or OTP with anyone, including individuals claiming to be my96 representatives.
• Enable two-factor authentication (2FA) in your account settings for an added layer of security.
• Always log out of your my96 account after using a shared or public device.
• Notify the my96 support team immediately if you suspect your account has been accessed by an unauthorised party.

My96 will never ask for your password, PIN, or OTP via email, SMS, WhatsApp, or Live Chat. Any communication requesting such information is a fraudulent attempt and should be reported to my96 customer support immediately.

The following activities are strictly prohibited on the my96 platform. Violation of any of these rules may result in immediate account suspension or closure, along with the freezing of all balances:

• Use of a false identity — registering using another person's details or a fictitious identity.
• Opening multiple accounts — opening more than one account to claim the welcome bonus multiple times or to circumvent betting limits.
• Payment fraud — using unauthorised payment methods, stolen credit cards, or another person's bank account to make deposits.
• Use of bots or automated software — using automated software to place bets, play casino games, or carry out any activity on the platform.
• Player collusion — colluding with other players to gain an unfair advantage in casino games, poker, or lottery.
• Money laundering — using the my96 platform to invest or conceal funds obtained through illegal means.
• Exploitation of technical errors — exploiting bugs or system errors that provide an unfair advantage. Winnings obtained through technical errors are void and will be cancelled.

My96 reserves the right to suspend or close a member's account under the following circumstances:

• Violation of any part of these Terms & Conditions.
• Suspected fraud, money laundering, or other illegal activities requiring investigation.
• Failure to complete the identity verification (KYC) process within the stipulated timeframe.
• A self-exclusion request submitted by the member through the Responsible Gaming programme.
• Account closure requests submitted by members for personal reasons.

If an account is closed for personal reasons or at the member's own request, any remaining cash balance (excluding bonuses) will be returned to the member once all reviews are completed. If the closure is due to a terms violation, my96 reserves the right to withhold the relevant balance pending the outcome of an investigation.

Members may also close their own account at any time by contacting my96 customer support via email at support@my96.xyz.

My96 is committed to promoting responsible gaming. We provide a range of tools to help members stay in control of their gaming activity:

• Deposit Limit: Set daily, weekly, or monthly deposit limits under "Account Settings". Limits take effect immediately once set, but any reduction requires a 24-hour cooling-off period.
• Loss Limit: Set a maximum loss limit for a defined period. The my96 system will automatically block any further bets once this limit is reached.
• Session Time Limit: Set a maximum duration for your gaming session. The system will notify you and automatically log you out once the time limit is reached.
• Temporary Self-Exclusion: Suspend your own account for 24 hours, 7 days, 30 days, or 90 days. During this period, you will be unable to log in or make any deposits.
• Permanent Self-Exclusion: Permanently close your account if you feel that gambling has become a serious problem. This decision is final and the account cannot be reopened.

My96 strives to keep the platform running without interruption, 24 hours a day. However, my96 is not liable for any loss or inconvenience arising from:

• Temporary technical disruptions, system maintenance, or third-party provider failures.
• Loss of internet access on the member's end during an active game session.
• Unfavorable game outcomes resulting from normal game variance (not technical errors).
• Financial losses resulting from account information being shared or compromised due to the member's own actions.

My96 reserves the right to amend these Terms & Conditions at any time. Members will be notified of any material changes via email or an in-platform notice at least 7 days before taking effect. Continued use of the my96 platform after the amendment date constitutes acceptance of the updated terms. It is your responsibility to review this Terms & Conditions page periodically.

These Terms & Conditions are governed by and construed in accordance with the applicable laws of Malaysia. Any dispute arising in connection with these terms shall first be resolved through negotiation between the parties. Should negotiation fail, the matter will be referred to mutually agreed arbitration.

We know that terms and conditions documents are often long and hard to follow. At my96, we believe in transparency — which is why we've written these Terms & Conditions in plain language that everyday Malaysian players can understand, rather than dense legal jargon.

As a new my96 player, the most important things to understand are the deposit and withdrawal terms. Deposits are straightforward — top up a minimum of RM10 via DuitNow, FPX, or any listed Malaysian e-wallet, and funds will be credited within three minutes. For withdrawals, you must use the same method as your deposit — this is an industry-standard requirement to prevent fraud and money laundering.

When it comes to bonuses, the most important rule to keep in mind is the wagering requirement. If my96 awards you a RM100 bonus, you may need to wager a set amount — say 15x, or RM1,500 — before the bonus funds can be withdrawn. This is standard industry practice, and my96 always displays wagering requirements clearly in each promotion's terms. We do not bury this information in fine print.

When it comes to account security, the most important thing is to never share your password or OTP with anyone. my96 will never ask for this information. If you receive a message or call from someone claiming to work for my96 and requesting your password, it is a scam — report it to our support team immediately.

Finally, on responsible gambling — this is the area we take most seriously at my96. The self-control tools we provide are not just a licensing formality. We genuinely want Malaysian players to play within healthy limits and enjoy our platform as entertainment, not a financial burden. Use the tools available, set your personal limits, and reach out to us if you need support.