The best entertainment starts with good self-control. my96 provides the tools, guidance and support every Malaysian player needs to keep their gaming experience fun, safe and within healthy limits.
If you or someone you care about is struggling with gambling-related issues, please contact Talian Kasih 15999 — Malaysia's national welfare helpline, available 24 hours a day, 7 days a week and free to call. You may also reach the my96 Responsible Gaming team via Live Chat or email at support@my96.xyz at any time.
Six core pillars that shape my96's approach to keeping Malaysian players safe
All these tools are free and available in your account settings — use them whenever you need
Set a daily, weekly or monthly deposit limit. Limits cannot be increased immediately — any increase requires a 24-hour cooling-off period before taking effect, giving you time to reconsider.
Active ImmediatelySet the maximum amount you are willing to lose per day, week or month. Once this limit is reached, the system blocks all wagering until the limit period resets automatically.
Active ImmediatelyChoose your maximum session length — 30 minutes, 1 hour, 2 hours or 4 hours. my96 sends a reminder before the limit is reached and automatically logs you out when time is up, ensuring you take regular breaks.
Active ImmediatelySuspend your account for 24 hours, 7 days, 30 days or 90 days. During this period, login and deposits are fully blocked. The account cannot be reopened before the period ends, even upon request.
Effective ImmediatelyIf you feel that gambling has become a serious problem, you may close your account permanently. This decision is final — the account cannot be reopened in the future. Any remaining cash balance will be returned in accordance with standard procedures.
Non-ReversibleMy96 sends notifications when you are approaching a limit you have set, when a session exceeds two hours, and when your betting patterns show signs that warrant attention. Timely feedback supports smarter decision-making.
Enabled by DefaultProblem gambling rarely develops overnight. It begins with subtle signs that can sometimes be difficult to recognise on your own.
Answer the following questions honestly to assess your relationship with online gaming. This is not a medical diagnosis — it is simply a personal guide.
A practical guide for Malaysian players to keep gaming fun
Responsible gaming is not just a tagline for my96 — it has been part of how we run this platform from day one. We understand that a good online entertainment platform is not only about competitive odds or a wide selection of games. It is also about making sure every Malaysian player who uses my96 leaves in a better state than when they arrived.
Online entertainment — whether it is betting on the Malaysia Super League, playing live baccarat, Texas Hold'em poker or 4D lottery — is designed to be a source of fun and enjoyment. When enjoyed within healthy limits and funded by money genuinely set aside for entertainment, it can be a positive experience. Problems arise when players begin using money not meant for entertainment, or when gaming shifts from a pleasure to a compulsion.
One of the most dangerous myths in gambling is the idea of "winning back your losses". Every match, every poker hand, every round of baccarat is an independent event — previous outcomes have no bearing on what comes next. Chasing losses almost always leads to even greater ones. If you find yourself thinking "just one more round and I'll surely get my money back", that is your cue to stop and take a break.
For Malaysian players who want to keep enjoying my96 in a healthy way, we recommend a few simple habits: set a fixed monthly entertainment budget and stick to it; treat money spent on gaming as an entertainment expense — like a cinema ticket or a dinner out — not an investment you expect a return on; take a break from the platform for at least one to two days a week; and never play when you are emotionally unsettled, exhausted or under the influence of alcohol.
The self-control tools provided by my96 are not meant to make you feel restricted — they are designed to give you greater control over your own experience. The deposit limits you set are entirely your own decision, based on your personal financial comfort level. We simply provide the mechanism to enforce those decisions, especially in moments when the temptation to exceed your limits is at its strongest.
For parents and guardians in Malaysia: if you are concerned that your child or a family member under the age of 18 may be accessing online gambling platforms, please reach out to us. my96 has a strict age verification process, but we also support parents in monitoring their children's digital activity. You can report any concerns via support@my96.xyz.
If you feel that gaming is starting to have a negative impact, follow these steps
The first step is always the hardest — but it is also the most important. If you are reading this page and recognise yourself in any of the signs described, that alone takes courage. You are not alone in this.
Log in to your my96 account and go to "Account Settings" — select the self-exclusion option that suits you. For a short break, choose 7 or 30 days. If the issue is more serious, opt for permanent self-exclusion. Access will be blocked immediately.
If you need help activating any self-control tools or simply want to talk to someone, reach out to the my96 Responsible Gaming team via Live Chat or email support@my96.xyz. Our team is trained to assist you with care and empathy.
For longer-term support, contact Talian Kasih 15999 — Malaysia's national welfare helpline, available 24 hours a day. Trained counsellors can provide guidance, support and referrals to appropriate assistance services based on your situation.
Involve a trusted family member or friend in your recovery journey. Social support is one of the most important factors in overcoming problem gambling. You do not have to carry this burden alone.
Available 24 hours a day, 7 days a week. Free to call from all networks in Malaysia. Trained counsellors, confidential conversations and support in both Bahasa Malaysia and English.
Answers to the most frequently asked questions about my96 self-control tools
Create your free my96 account today and enjoy entertainment that is safe, fair, and responsible. Our self-control tools are ready and waiting in your account from day one.
For players aged 18 and above only. If you need help: Talian Kasih 15999 — 24 hours a day.